FAQ
Account management and security
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 25 Aug 2026416
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 25 Aug 2026380
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 26 Aug 2026473
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 24 Sept 2026405
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 25 Aug 2026601
- How do I change or reset my login password if I forgot my login credentials?Published on 22 Aug 2023Updated on 11 Aug 202620,017
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 23 Sept 20269,120
- I haven't received the verification codePublished on 16 Aug 2023Updated on 26 Aug 202633,963
- How do I create passkeys? (app)Published on 16 Aug 2023Updated on 14 Aug 202614,204
- How do I create passkeys? (web)Published on 16 Aug 2023Updated on 5 Aug 20264,434
- My authenticator app isn't working, what should I do?Published on 11 Aug 2023Updated on 26 Aug 20262,269
- Disabling cloud sync on your authenticator appPublished on 12 May 2023Updated on 25 Aug 20265,512
- OKX Beginner's GuidePublished on 20 Mar 2023Updated on 15 Sept 20261,813
- What can I do if my device is running in an unsafe environment?Published on 19 Jan 2023Updated on 25 Aug 2026301
Showing 31-44 of 44 articles