- How do I verify an individual account?Published on 25 Sept 2023Updated on 2 Jul 202631,782
- What should I do if my phone number/email address/authenticator app is unavailable?Published on 15 Sept 2023Updated on 2 Jul 20266,516
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 29 May 20264,525
- How do I change my phone number?Published on 7 Sept 2023Updated on 6 Jul 202615,108
- How do I change my email?Published on 6 Sept 2023Updated on 9 Jul 20264,324
- Why did my identity verification fail?Published on 5 Sept 2023Updated on 31 Jul 202611,630
- How do I submit my proof of address (POA)?Published on 5 Sept 2023Updated on 2 Jul 2026880
- How long does it take to complete my identity verification?Published on 5 Sept 2023Updated on 6 Apr 20267,060
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 2 Jul 202614,157
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 29 May 202616,918
- What is sub-account?Published on 22 Aug 2023Updated on 9 Jul 20261,894
- How do I close my account? (web)Published on 22 Aug 2023Updated on 2 Jul 2026475
- How do I close my account? (app)Published on 22 Aug 2023Updated on 24 Jul 2026911
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 29 May 2026409
- How do I freeze my account? (App)Published on 22 Aug 2023Updated on 18 Jun 2026372
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